While demand continues to remain high for Samsung home appliances, the organization hasn’t stopped looking at ways to improve its operations and better service its independent retailers. Matt Evans and Derek Booth take some time to walk us through some of the changes Samsung has made recently, including the creation of a plan of sale strategy for retailers to help them identify products that are readily available and also come with great margin potential, as well as a revamping of the Samsung Care service arm to include a new digital service portal and expanded service operations.
225: Service Leaders Network Shares Updates from Recent Virtual Service Conference
Nationwide Marketing Group’s Service Leaders Network recently hosted its fourth Virtual Service Conference, a unique event that provides training, education and networking opportunities for every aspect of a servicing dealer’s business. We sat down with Mark Pollitz, director of service for NMG, to see what he and the servicing community learned from the recent event.
