EPIC Protect extended service contracts offer a compelling way to enhance customer satisfaction while boosting revenue and loyalty. Here are four reasons why EPIC Protect is a strategic choice for your business.
EPIC Protect extended service contracts offer a compelling way to enhance customer satisfaction while boosting revenue and loyalty. Here are four reasons why EPIC Protect is a strategic choice for your business.
Pennsylvania-based Martin Appliance has learned that the secret to differentiating is to prioritize employee training.
With the entire Conn’s portfolio ready to close up shop, independent dealers in the impacted markets have a major opportunity on their hands.
What is adaptive retail? Let’s look at a few key takeaways from Walmart’s first-ever State of Adaptive Retail report, published in July 2024.
The big box retail experience is a truly terrible one if you think about it. If there’s one thing independent retailers ought to do it’s call them on it. Showcase your value as a trusted advisor and center of knowledge for your customers.
As the kitchen and bath industry holds steady in an otherwise tough year, NKBA’s quarterly market update report show positive signs.
When did Black Friday in July sales start and how are they tied to Amazon Prime Day now? Let’s look at the evolution of summer sales events.
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The brother-sister team of Greg Law and Kathryn Gaus, owner and HR business manager at Sweet Dreams Mattress & Furniture respectively, have truly bought in to the importance of serving their employees like they serve their customers. Their commitment to HR has resulted in a strong company culture and, in turn, the creation of what’s truly a Dream Team.
Phantom Sound, a custom integration firm based out of Mason, Ohio, has a steep 35-year history that includes thousands of completed projects and four held patents. The company’s owner, Tommy Brand, acquired the firm in 2022 and is, for all intents and purposes, a rookie in the CI space. He shares his story, what attracted him to Phantom Sound, and his plan to help the company continue to grow.
Last Fall, Nationwide Marketing Group rolled out a new partnership with FEI Group, an organization that represents hundreds of independent dealers in the flooring, cabinets, kitchen and bath and exterior contracting spaces. Brian Penabad, senior vice president of FEI, talks dives into how members of both groups to take advantages of the partnership.
The video game industry carries a certain connotation that often leads to independent retailers turning a blind eye to the category. But, as Chad Bowser of D&H points out, the video game segment has matured well beyond the average age of its consumer. And it’s a category that represents a major opportunity to the dealers who go about it the right way.
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