In a world where memorable customer service experiences are often negative, giving customers a positive encounter is truly remarkable.

In a world where memorable customer service experiences are often negative, giving customers a positive encounter is truly remarkable.
Nationwide Marketing Group’s latest holiday report shows the impact of a new rebate strategy on purchase behavior and a rise in online orders.
Tailored Living delivers profitability, flexibility and custom craftsmanship to the independent furniture retail industry.
Get the facts on the tariffs that went into effect on March 4, plus key details and insights on what to expect in the coming months.
Learn why succession planning should be part of your business plan, plus key considerations, best questions to ask and why you should start now.
As Google continues to improve its AI capabilities for online shopping, we look at how this impacts retailers and the power of data.
New tariffs have been looming for months, with rumors, what ifs, and worst-case scenarios circulating in the news. Here’s the latest scoop.
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Nationwide Marketing Group’s Service Leaders Network recently hosted its fourth Virtual Service Conference, a unique event that provides training, education and networking opportunities for every aspect of a servicing dealer’s business. We sat down with Mark Pollitz, director of service for NMG, to see what he and the servicing community learned from the recent event.
As the first states start to roll out their interpretations (and rules) around the Inflation Reduction Act, we sit down with NMG’s own IRA expert Frank Sandtner to understand the implications.
When he was a part of the NMG team, Mike Manthey was a driving force behind the group’s data initiative. Now, as a part of the King’s Great Buys Plus team, he’s leveraging NMG’s data-powered tools like PriMetrix to help grow and evolve the business while also exploring new markets.
There are many different elements that help to build (or develop) a company’s culture. How much emphasis you place on certain areas can ultimately help set that culture. For Martin Appliance in central Pennsylvania, education is one area that they’ve decided to invest heavily in – and it’s paying off in a major way.
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