Nationwide Marketing Group’s Service Leaders Network has made major strides toward giving appliance service retailers the support needed to operate efficiently and effectively. The latest efforts of the group will come to fruition in the form of the virtual Service Leaders Network Conference, May 13-14. The conference is the first-ever service training convention for the appliance industry. The two-day event is free to attend for all North American appliance service retailers and will include more than two dozen business- and training-oriented courses.

“Service Leaders Network is the culmination of years of concepting, researching, designing and planning an entirely new division within Nationwide Marketing Group, all intently built to support the service operations of our self-servicing appliance members,” says Ron Romero, executive director of Nationwide’s West Region group of dealers and the third-generation owner of Schaefer’s in Lincoln, Nebraska. “We want to ensure that our servicing members have the tools they need to run service departments that are efficient, effective and profitable. And the Service Leaders Network Conference is yet another extension of our efforts to better support and strengthen Nationwide’s program offering for servicing members.”

Nationwide has opened the event to all appliance members, including Cantrex Nationwide dealers in Canada, as well as any interested independent appliance service retailers regardless of buying group affiliation. During the two-day event, attendees will have the opportunity to participate in a number of sessions, including:

• Three live roundtables featuring Electrolux, GE Appliances and Whirlpool
• Management and solutions sessions delivered by Fred’s Appliance Academy, Master Samurai, Marcone Supply, Reliable Appliance Parts, SkillsUSA and Nationwide Marketing Group
• Demonstrations of business and field service management software systems from Corrigo/QuickBooks, ePASS, Reliable Softworks, Rossware and ServicePower
• Technician training delivered directly by vendor partners, including Bosch, Electrolux, Fred’s Academy, GE Appliances, LOKRING, Master Samurai, Samsung, Speed Queen and Whirlpool

With 27 total courses over the two days, content will certainly not be in short supply. And understanding that attendees can’t be in more than one place at a time, Nationwide has committed to keeping the recorded sessions available to attendees for up to 30 days after the show closes.

“It is so difficult when you’re out there on an island as a small-to-medium or even a large company for that matter, and you don’t have the backing or support of a group like the Service Leaders Network,” says Nationwide Director of Service Mark Pollitz. “Our core mission is to build on all of the great benefits that Nationwide provides by bringing additional value to the table through robust educational offerings that these dealers can’t find anywhere else.”

The Service Leaders Network Conference is backed by the same virtual event platform that helped facilitate Nationwide’s March Virtual PrimeTime event. Registration for the Nationwide event is open to all appliance sales and service retailers interested in learning more about what it takes to run an efficient and profitable service department.

To learn more or to register for the event, visit the Service Leaders Network registration page.