In a word, 2021 was busy for the team at Howard’s in Southern California. And 2022 looks to be more of the same as the retailer gets set to expand into more markets. We sat down with President and CEO John Riddle and Chief Customer Experience Officer Michelle Nein to talk about their growth strategy, which has included two recent acquisitions and the planned opening of several new experience centers throughout the region.
225: Service Leaders Network Shares Updates from Recent Virtual Service Conference
Nationwide Marketing Group’s Service Leaders Network recently hosted its fourth Virtual Service Conference, a unique event that provides training, education and networking opportunities for every aspect of a servicing dealer’s business. We sat down with Mark Pollitz, director of service for NMG, to see what he and the servicing community learned from the recent event.