Time is not something that typically is on the side of appliance service dealers, who often find themselves with too little of it to focus on anything other than the work at hand. But even with little spare time, over 200 appliance service professionals signed up to prioritize education and networking during the recent Service Leaders Network Virtual Conference, hosted in mid-October by Nationwide Marketing Group’s appliance service initiative.
The three-day event brought together appliance servicing members, manufacturers, vendor partners, parts suppliers and industry trade associations in a unique, education-filled format. Dealers had the opportunity to hear and learn from over 70 different speakers and industry partners, attend a virtual trade show and participate in several different roundtable discussions with manufacturers and their fellow appliance service colleagues. The event also dedicated an entire day’s worth of education to delivery and installation best practices.
“Since we launched this effort to support the appliance service community, our goal has been to provide our members with the tools they need to streamline and improve all aspects of their businesses,” says Mark Pollitz, director of Service Leaders Network. “Our SLN Virtual Conference is just one way we work to accomplish that goal. And a huge thank you goes out to the manufacturers, vendors and trade community for their support of this event and for making themselves available to our members.”
The SLN Virtual Conference educational tracks and trade show featured several industry partners including the Professional Servicers Association, Fred’s Appliance Academy, Master Samurai Tech, Dyer Appliance Academy and TMM Academics. Manufacturers and vendors involved in the conference included Whirlpool, GE Appliances, Fisher & Paykel, Hisense, Samsung/Dacor, Speed Queen, DirecTV and Restoration ArTechs. Several business management partners were also contributors throughout the show, including Dispatch Track, My Office Help, Service Company Solutions and Service Success Group.
“Everyone is busy and trying to make every moment count,” says Deon Chambers, operations manager for Dalton Service Center, who attended the event. “This conference fit my schedule so well, and it was so nice not having to give up so much time traveling. Every session I attended was quick and full of useful information. And it was refreshing to see how interactive the sessions were and how engaging the speakers made each presentation. I took a ton of notes that I am going to share with my team.”
The SLN Conference will remain active throughout the month of November, which means Nationwide appliance service members can still register and watch recordings of those presentations. Members can visit MemberNet for more information on how to get access to the SLN Virtual Conference. For more information about Service Leaders Network or how to access the Virtual Conference, please contact Mark Pollitz at mark.pollitz@nationwidegroup.org.
