What is online reputation management and why is it important? Let’s look at the what, why and how of managing your brand’s online reputation.
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Member Spotlight: Howard’s
The team at Howard’s Appliance, TV & Mattress is passionate about product protection and its benefits to both customers and the bottom line.
Boost Your Business with EPIC Protect
EPIC Protect extended service contracts offer a compelling way to enhance customer satisfaction while boosting revenue and loyalty. Here are four reasons why EPIC Protect is a strategic choice for your business.
Member Spotlight: Martin Appliance
Pennsylvania-based Martin Appliance has learned that the secret to differentiating is to prioritize employee training.
With Conn’s, Badcock Closing, Now’s Your Time to Shine
With the entire Conn’s portfolio ready to close up shop, independent dealers in the impacted markets have a major opportunity on their hands.
Key Takeaways from Walmart’s 2024 State of Adaptive Retail Report
What is adaptive retail? Let’s look at a few key takeaways from Walmart’s first-ever State of Adaptive Retail report, published in July 2024.
The Big Box Experience Sucks. So, Call Them On It.
The big box retail experience is a truly terrible one if you think about it. If there’s one thing independent retailers ought to do it’s call them on it. Showcase your value as a trusted advisor and center of knowledge for your customers.
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Independent Thinking Podcast
192: CEDIA Takes a Hands-On Approach to Training for Custom Integrators
Jon Rehwaldt, Director of Curriculum for CEDIA, is only a few months into his new role at the custom integration trade association, but he’s already seeing the impact of their in-person hands-on training courses.
191: Latest Updates on the Rebate Program in the Inflation Reduction Act
Work is still being done to prepare for the energy efficient appliance rebate program that was included in the Inflation Reduction Act. Frank Sandtner provides some updates and details what progress has been made to date.
190: DeWaard & Bode Continues Evolving to Best Serve Its Customers
From moving out of the tire business in its early years to finding ways to create deeper bonds within its local community today, DeWaard & Bode has always placed an emphasis on evolving as a business in order to properly serve its customers needs.
189: Mattress Land Leans on AI to Innovate the Bed Buying Experience
Ryan Spradling, president, and John Scott, VP of Sales, for Mattress Land dive into the ways they are working to elevate the bed buying experience at their stores. At the center of it all is a unique, proprietary AI-powered tech they use called Bed Fit.
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